Refund Policy

Return Address

We operate a returns address, but it is only provided once a refund request has been approved. Contact our support team with your order details and photos showing the defect or fit issue, and we will send you the return address and next steps.

When You Can Request a Refund

As long as the item is unworn, you can request a refund if you can show that the item is defective or that the sizing does not fit. Photos of the item are usually enough as proof.

How to Request a Refund

Send us a direct message, or contact our support team with your email address, order number, and photos showing the defect or fit issue.

Phone: +1 256 222 4674

Email: support@merrelboutique.com

You can also start the process from your account page.

Processing Your Refund

Once your request is approved, your refund is issued to your original payment method. Depending on your bank or card issuer it can take 5–10 business days to appear on your statement.

Cancellations

Orders can be cancelled as soon as they are placed. Contact our support team with your order number as soon as possible — once an order has been dispatched it can no longer be stopped in transit.

Late or Missing Refunds

If you have not received an approved refund, check with your bank or card issuer first, as posting times vary. If it still has not arrived, contact us at support@merrelboutique.com or +1 256 222 4674 and we will follow it up.